The Guardian Life Insurance Company of America (Guardian) announced
today that its Guardian Insurance & Annuity Company (GIAC), Inc.
subsidiary has been awarded two DALBAR Seals of Excellence. DALBAR Seals
are awarded to those firms that consistently exceed customer
expectations for their level of servicing.
The two DALBAR Seals of Excellence awarded to GIAC recognize the
company's excellence in providing Call Center Support to Plan Sponsors
and in managing Transaction Processing. This is the fourth consecutive
year that GIAC has earned two DALBAR seals. Additionally, it is the only
retirement plan service provider to receive these awards for 2008.
"Guardian's service commitment is a defining part of our daily operating
procedures," said Scott Dolfi, executive vice president, Retirement
Solutions for Guardian. "Exceeding service expectations begins with
experiencing the fact that Guardian's processes yield accurate results.
We continually review our accuracy numbers to ensure our clients have
the best service experience possible. These DALBAR Seals are one of our
success measures in providing consistent top-notch customer service."
Before awarding the Call Center Support seal, DALBAR conducted a series
of evaluations with GIAC's Group Retirement Solutions clients, reviewing
the call center's ability to effectively support plan sponsors who use
The Guardian Advantage® or The Guardian Choice(SM) as the funding
vehicle for their qualified retirement plan in their day-to-day business.
For the Transaction Processing seal, DALBAR audited nearly 2,000
transactions, reviewing GIAC's ability to effectively process
contributions, distributions, and basic account maintenance for
qualified retirement plans that use The Guardian Advantage® as their
funding vehicle.
"These DALBAR seals affirm our continuous dedication to providing plan
sponsors and participants with exemplary service," Dolfi added.
DALBAR, Inc., one of the nation's leading financial-services
market research firms, continues its nearly three-decade commitment to
raising the standards of excellence in the industry. With offices in the
US and Canada, DALBAR develops standards for, and provides research,
ratings, and rankings of intangible factors that influence the overall
customer-service experience in the mutual fund, broker/dealer, managed
account, retirement plan, life insurance and property and casualty
insurance industries. Such factors include print communications,
Internet, interactive voice response, call center, and
financial-professional touch points. www.dalbar.com
About GIAC
GIAC is a wholly owned subsidiary of The Guardian Life Insurance Company
of America, New York, NY. The Guardian Advantage® group variable annuity
contract and The Guardian Choice(SM) group variable funding agreement
are issued by The Guardian Insurance & Annuity Company, Inc. (GIAC), a
Delaware corporation whose principal place of business is 7 Hanover
Square, New York, NY 10004. The variable investment options offered
through GIAC's variable annuities are sold by prospectus only.
The prospectuses contain important information including risks,
fees and expenses. Be sure to read the prospectuses carefully before
investing or sending money. You should consider the investment company's
investment objectives, risks, fees and charges carefully before
investing. Prospectuses contain this and other important information and
can be obtained from your financial professional or by calling
800-799-4015.
Variable annuities, along with their underlying investment options, are
not deposits or obligations of, or guaranteed or endorsed by, any bank
or depository institution, nor are they insured by the Federal Deposit
Insurance Corporation (FDIC), the Federal Reserve Board, the National
Credit Union Association or any other agency. They involve investment
risk, including possible loss of the principal amount invested.
Investment return and principal value may fluctuate so that shares, when
redeemed, may be worth more or less than their original cost.
Guardian does not issue The Guardian Advantage® or The Guardian
Choice(SM) and does not guarantee any of the benefits provided under the
contract.
